Responsible Gambling policy

Deep Games is committed to providing its players with a responsible gaming environment. Our mission is not only to offer our players the most enjoyable gaming experience, but also to ensure the prevention of gambling addiction and to restrict access to our products and services for individuals who are under the legal age permitted by law.

Our objective is to deliver a high-quality service that allows players to focus, as much as possible, on entertainment.
All our games feature engaging graphics and sound effects, enabling players to immerse themselves in an exciting gaming adventure, similar to that of a real casino.

As a responsible gambling operator, we declare that we comply with all applicable gambling legislation, as well as with all guidelines issued by the National Gambling Office (ONJN).
We provide the necessary tools for players to manage their deposits, request a cooling-off period, or apply for self-exclusion.

The following tools and security policies have been implemented:

Protection of minors
Prevention of gambling addiction
Limits
Warning message regarding time spent in play (reality check
Self-exclusion

1. Protection of Minors

We do not allow any person under the age of 18 to participate in any of the gambling activities offered by our company.
We ensure that all promotional activities — including sponsorships, social media content, and advertising — do not target individuals under the age of 18.

The company reserves the right to request copies of legally required identification documents that verify a user’s identity and age. This ensures that our website is not accessed by minors, enables us to limit player activity, and allows us to verify the identity of every person receiving a payout.

If you have information indicating that a person under the age of 18 is registered on any of the internet domains operated by Deep Games S.R.L., please contact us as a priority.

We strongly advise all players to limit the online browsing time of minors under their care and to install specialized parental control software.

In the unlikely event that a minor gains access to a device that allows access to gambling activities, we recommend installing the following parental control and restriction tools:
Sentry PC: www.sentrypc.com

Cyber Patrol: https://www.cyberpatrol.com/

GamBlock: https://www.gamblock.com/

Net Nanny: https://www.netnanny.com/

Advice for Parents:

Do not leave children unsupervised near a computer when accessing an online gambling operator’s website or when participating in remote gambling activities. Ensure that minors cannot access such websites from your mobile devices.
Protect both your devices and gambling software accounts with strong, hard-to-guess passwords.
Do not allow anyone under the age of 18 to participate in any gambling activity.
Store your username, password, and payment method details in a secure location.
Explain to minors the legal requirements, consequences, and potential risks they may face if they attempt to access gambling activities.
Limit the amount of time your children spend browsing the internet.
Pay special attention to minors’ use of mobile devices and similar technologies.

2. Prevention of Gambling Addiction

The company acknowledges that, although most people participate in gambling as a form of entertainment, a small number of individuals may become preoccupied with the potential monetary gains offered by our games. While studies indicate that only a small percentage of the adult population experiences gambling-related problems, Deep Games places particular importance on addressing this issue.

The following prevention measures are in place:

Training programs for our employees and direct partners to help them identify signs of potential gambling addiction and take the necessary measures to assist players;
Self-exclusion tools;
Personal limit settings, allowing players to set daily, weekly, and monthly deposit limits.

Please Note

Gambling is a form of entertainment. It is not a method to increase your income or repay debts.
Gambling outcomes are based on chance, and there is no strategy that can guarantee a certain win.
Do not decide to participate in gambling activities based on someone else’s advice.
Do not attempt to recover losses from previous gaming sessions.
Keep track of the amounts spent on gambling activities.
Ensure that you understand the applicable game rules.

Support

If you suspect that you may be experiencing gambling addiction, we strongly recommend contacting the “JOC RESPONSABIL” program immediately.

You can reach “JOC RESPONSABIL” free of charge at 0800.800.099, where you can speak directly with a psychotherapist. The program also provides a live chat section.

You may visit the “JOC RESPONSABIL” website at: http://jocresponsabil.ro/

Additional useful resources:

3. Limits

You may set your own daily, weekly, and monthly deposit limits for our services and products directly from your account or by sending a request to: [email protected].

A player’s request to set a deposit limit is implemented, upon request, within a maximum of 24 hours.
Requests from players to increase a previously established deposit limit will only take effect after a minimum of 48 hours.

Please note that the deposit limits you set apply exclusively to the websites operated by Deep Games S.R.L.

To help you determine appropriate deposit limits, we invite you to consider the following short questionnaire:

Define what an acceptable loss means to you before engaging in gambling activities;
Keep track of how frequently you participate in gambling;
Keep track of the time spent during each gaming session.

Use these answers to determine an appropriate entertainment budget for such activities.

4. Warning Message Regarding Time Spent in Play (Reality Check)

An automatic warning message will be issued by our gaming platform every 60 minutes to inform you of the time spent during your current session.

5. Self-Exclusion

If at any point you become concerned about your gambling behaviour, you may use any of our self-exclusion options, either for a limited period or for an indefinite duration.

During a self-exclusion period, your account will be restricted, and you will be prevented from accessing your gaming account. Reasonable measures will be taken to ensure that you are not contacted with promotional materials during the exclusion period.

You may activate any self-exclusion option also by contacting our Customer Support team.

After the self-exclusion period expires, your account will be automatically reactivated.
If you have opted for permanent self-exclusion, you may request account reactivation by contacting us at [email protected], but only after a minimum period of 6 months has elapsed. For account reactivation, we reserve the right to request that you complete the verification (KYC) procedure again.

Any limitation request or self-exclusion initiated by a player applies only to websites operated by Deep Games S.R.L. Limits and/or self-exclusions do not cover websites operated by third parties.

If you have chosen permanent self-exclusion, we strongly recommend that you ensure this option is also implemented with any other gambling operators where you may hold active accounts.

Please note that processing a self-exclusion request may take up to 72 hours.

6. Take a Break

A User may choose to take a break from the games offered by Deep Games for reasons unrelated to managing gambling activity or controlling expenses. For such situations, Users may set access limits or select a break period.

The Operator may offer several types of temporary interruptions of gaming activity, such as a cool-off period ranging from 1 to 7 days, or extended breaks lasting one month, two months, or three months.
The User may end the selected break period at any time by using the dedicated option available in their account profile.

The “Take a Break” option can be activated directly by the User through the account settings on the licensed domain, or by contacting Customer Support.

Activation of the “Take a Break” option applies exclusively to the User’s identification profile associated with that specific internet domain and does not affect any other accounts the User may hold on other licensed domains operated by Deep Games.

For clarity, during the “Take a Break” period, the User may reverse their decision at any time.

Please Note

If you download any of our applications from the Apple App Store or directly from our website onto your device and opt in to receive push notifications, we will not be able to block these notifications—even if you choose to self-exclude.
The only way to prevent receiving such notifications is by adjusting your device settings.

Questions to Consider:

Do gambling activities interfere with your work or other responsibilities?
Are you trying to recover previous losses from gambling?
Are you in recovery from a gambling-related addiction disorder?
Do you gamble under the influence of alcohol or other substances?

If your answer is yes to at least one of the questions above, we strongly recommend activating one of the self-exclusion options available to you and seeking professional assistance.

Use of Our Responsible Gambling Tools

You may use our responsible gambling tools as described in this Responsible Gaming Policy and as applicable.
We cannot process any request to use responsible gambling tools submitted through alternative channels (e.g., SMS, WhatsApp, or social media platforms such as Facebook).

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