Frequently Asked Questions (FAQ)

Register at Million Casino with just one click!

1. Click the "Register" button (bright red button). https://million.ro/ro/users/sign_up
2. Enter your valid email address (make sure it's spelled correctly).
3. Enter your password and confirm it.
4. Confirm by ticking the checkboxes that you have read the Terms of Use and agree to receive promotional messages from us, then click the button.

Yes, the verification process (KYC procedure) is mandatory both from the point of view of legal relations and is important for you as a client. By verifying your account immediately after registration, you unlock the full arsenal of advantages, bonuses, and conveniences.

Important elements and steps of verification:

1. Specify your CNP (Personal Numeric Code) in your Profile (ensure all digits are correct and match your ID card).
2. Identity Verification (KYC) — the verification program opens immediately after registration. There are several steps you need to complete in sequence:

• Accept the Rules and Conditions of the identity verification program.
• ID Card Check: upload the document or take a photo. Provide a high-quality image without glare or shadows.
• Facial Check: allow browser permissions, align your face in the blue circle, follow the instructions (turn head left/right).

Finally, by clicking the "Submit" button, the system automatically checks your data and, if everything is in order, verifies you immediately. If you encounter an error at any of these stages or if your account remains unverified after completing the steps, please email our specialists at [email protected].

After this, we recommend filling out the remaining data in your account and confirming your email and phone number.

You can recover your password using the email address associated with your account.

1. On the website page, click “Login” → “Reset Password” or use this link: reset password.
2. Enter the email address that was used for your account.
3. You will receive an email with a password reset link.
4. Click the link in the email and create a new password.

Important!

1. If the email does not arrive within 5 minutes, check Spam and Promotions folders.
2. If you do not remember which email you used, contact [email protected] and provide your CNP. Additional documents may be requested.

No, having multiple accounts on the website is prohibited. If the system identifies multiple accounts, your account may be blocked.

Important! The system may also treat using the same device/IP/browser for different accounts as “multiple accounts”, which blocks bonuses. Use only your own devices.

Email:

1. Go to Profile → My Data and click the pencil icon next to your email.
2. A confirmation email will be sent.
3. Open it and follow the link to set a new email.

If you no longer have access to the current email: write to [email protected] and attach a selfie holding your ID card, and include the new email address.

Phone Number Confirmation:

1. Go to Profile → My Data.
2. Enter your phone number in +40 format and click “Confirm”.
3. Enter the SMS code.

Important:

• Only Romanian numbers can be confirmed.
• If the code doesn’t arrive within 5 minutes, check your mobile signal.

Very Important! Enter only your personal phone number. If it is not confirmed, some account functions may be unavailable.

Changing Phone Number:

1. Click the pencil icon next to your current number.
2. A code will be sent to your old number.
3. Enter the code, then enter your new phone number and confirm it.

The following deposit methods are available on the Million Casino platform:

• Visa and Mastercard bank cards
• OKTO.Cash (cash payment via terminals or QR code)
• Paysafecard (top-up via PIN codes purchased only in Romania)
• Apple / Google Pay

Yes. There is a minimum deposit amount for each method:

• Visa / Mastercard — 20 RON
• OKTO.Cash — 50 RON
• Paysafecard — 20 RON
• Apple / Google Pay — 20 RON

Maximum deposit amounts:

• Visa, Mastercard, Apple / Google Pay, and Paysafecard — up to 50,000 RON
• OKTO.Cash — up to 4,500 RON

1. Go to the "Cashier" via the Profile icon (usually top right).
2. Select "Withdraw Funds".
3. Choose the payment method / card you want to receive the payout to.
4. Specify the amount to withdraw (from 100 RON to 50,000 RON).

Important! Withdrawal is only possible from funds available in your real balance (bonus funds may have separate wagering requirements).

Million Casino processes withdrawal requests from 5 minutes to 24 hours after submission.

In individual cases, during additional checks, the waiting time can be up to 2–3 business days.

Important!

After creating a withdrawal request, the funds do not disappear from your balance. The amount will remain displayed until the payout is processed.

If you made a withdrawal request and then continued playing and your balance dropped below the withdrawal amount — the withdrawal will be automatically canceled.

Even if you later increased your balance back to or above the requested amount — the withdrawal will still be canceled at the moment your balance dropped below the requested amount.

Deposit:

The casino does not charge any fees. However, a 2% CDA gambling tax is withheld and paid to the state budget.

Important! Consider this when depositing, especially if you want a specific amount in your balance (e.g., deposit 22 RON if you want 20 RON in your balance).

Withdrawal: Million does not charge fees, except for those required by law.

Withdrawal tax rates:

• Up to 10,000 RON — 4%
• 10,001–66,750 RON — fixed 400 RON + 20% of the amount exceeding 10,000 RON
• Over 66,750 RON — 11,750 RON + 40% of the excess amount

Note: The maximum withdrawal per request is 50,000 RON, so in practice only the first two tax tiers usually apply.

The most common reasons why your withdrawal may be canceled:

1. After you requested a withdrawal, you continued playing and your balance dropped below the requested amount (even if you later increased it again — the withdrawal is canceled the moment it drops).
2. Incomplete verification of your account and/or bank cards. Check for unverified cards here: https://million.ro/account/user_bank_cards?locale=ro
3. Restrictions or limits imposed by your bank (daily/monthly limits, blocked transactions, etc.). In this case, contact your bank’s support service.

Million Casino offers over 1000 games, and the number is constantly growing. Among them:

• Slots — classic and modern with many features: Megaways, duplicated symbols, Wilds, free spins, bonus buys ("special"), and much more.
• Land-based slot simulations — beloved titles like Shining Crown, Burning Hot, Sizzling Hot Deluxe, Book of Ra, etc.
• Table games — roulette, blackjack, baccarat, Hold'em, video poker.
• Crash games (e.g., Aviator and others from Spribe) — dynamic rounds with high risk and profit potential.
• Exclusive games from Million — unique slots (fruit, animal, Egypt themes) available only on this platform.
• Jackpot games (Jackpot Cards from EGT) — slots with progressive and fixed jackpots, offering the chance to win substantial sums.

Yes! Almost all games are available in demo version:

• Each game has a “Demo” button, allowing you to play with virtual credits risk-free.
• Includes slots, table games, and crash games.
• Demos allow you to practice and test game mechanics before betting real money.

Use the search field with the magnifying glass icon to find any game.

Convenient filters available:

• Popular
• New
• Hot
• Land-based Games
• Jackpot Cards
• Games by provider
• Exclusive Million slots (via the "Million" filter)

If you want new releases — open the New Games section.

Live Casino offers games with real dealers in real time via video stream.

Available games:

• Live roulette
• Live blackjack

Features:

• High-definition video quality
• Chat for communication with dealers and other players
• Virtual gaming area where you place chips like in a physical casino
• Live statistics (e.g., roulette history)
• A realistic atmosphere similar to a real casino

If a game does not start, possible reasons and solutions:

Browser or device issues:

• Use an updated browser (Chrome, Firefox, Safari).
• Ensure the site is not blocked by extensions or ad blockers.

Internet connection stability:

• Use a stable Wi-Fi connection or reliable mobile internet.

Technical limitations:

• The game may be temporarily unavailable due to maintenance.
• Try refreshing the page or logging out and back into your account.

Regional availability:

• Check if the game is allowed in your current jurisdiction.

Important! Million Casino is not responsible for the functionality of games if you are outside Romania.

After registering and verifying your account, you gain access to 4 no-deposit bonuses, from which you can choose only one:

• 400 free spins on Noble Hot Crown (0.10 RON per spin),
• 40 free spins on Hot Fruits Extreme (1 RON per spin),
• 75 free spins on Shining Crown (0.20 RON per spin),
• Bonus game on Hot Fruits (0.60 RON per round).

Bonuses are available for 168 hours after being credited to your account.

At Million, this possibility exists, and not just one! Here are possible ways to get an additional no-deposit bonus:

1. No-deposit bonuses in the "Wheel of Fortune" — spin the wheel for free every day! https://million.ro/wheels/
2. Cashback - starting from level 4 of the Loyalty Program, we return a % of lost deposits every Friday as a no-deposit bonus. https://million.ro/ro/pages/weeklycashback
3. VIP Club — receive 30% cashback instantly in your account! Club VIP Million Casino
4. Deposit Insurance — we return part of lost funds directly to your real balance, no wagering required!
5. No-deposit bonuses for active play — for the most active players (during your gaming activity, the system may periodically reward you with no-deposit bonuses).
6. Tournaments — in tournaments, you can win no-deposit prizes, free spins by playing your favorite games (combine business with pleasure!). https://million.ro/ro/tournaments
7. Raffles — here, luck alone decides the winner, but the prize value makes participation worthwhile! https://million.ro/ro/master_lotteries/2

BUT if you have a VIP account status (level 8, 9, and 10 in the Loyalty Program) - you have the unique opportunity, in addition to the options above, to request a personal bonus from the VIP account manager!

How to do it?

1. Open the chat window on the website (yellow icon at the bottom of the screen).
2. Upon entry, you will be asked to enter your name and email. Important! - specify the email that is confirmed in your account where you have achieved VIP status (do not specify any random email or one that is not yours - this functionality may be unavailable otherwise!).
3. You will be directed to a unique VIP chat where you can make a bonus request by clicking the "I want a bonus" button.
4. The VIP account manager will definitely check your request and provide a response within 24 hours (if you make a request on Friday after 18:00, on Saturday or Sunday - the response will be on Monday).

Important! If you have already made one such request, please do not duplicate or create copies. This will not speed up the response to your request, quite the opposite. The response will be sent to the email address you provided when entering the chat.

Yes — the Loyalty Program operates automatically for all players. To receive benefits (cashback, bonuses), you must confirm your phone number and email.

For reaching each new level, you will receive special bonuses.

The higher the level - the better the bonuses, cashback, and privileges!

Advantages of high levels include:

• Unique deposit and no-deposit bonuses,
• Increased cashback (up to 15%),
• Expedited withdrawals (VIP levels),
• Exclusive surprises and invitations to closed tournaments and events,
• A personal VIP account manager (VIP levels).

How are points calculated for progression in the Loyalty Program?

You earn 1 point for every 50 RON wagered with real money.

The VIP Club is a unique gaming space for active players https://million.ro/ro/vip-club

Important! You can play in the VIP Club even if you do not have VIP status in the Loyalty Program!

Participation conditions and prizes:

• VIP Cashback – receive 30% of your deposit back instantly.
• High stakes, even higher winnings! The minimum bet in the VIP Club is 20 RON per spin.
• Exclusive games – available only in the VIP Club section. (If you find similar games with the same name in the general search, they will not be counted.)

What is the weekly cashback?

Weekly cashback is an automatic reward offered to loyal players — a portion of your net losses from the last 7 days is returned as a no-deposit bonus.

How is cashback calculated?

Cashback is calculated as follows:

Total deposits during the period – Withdrawals – Current balance = Net loss

What are the bonus conditions?

• Minimum cashback amount: 10.01 RON
• Eligible deposits: deposits made to activate bonuses and bonuses granted from those deposits are not counted when calculating cashback.
• Activation period: 48 hours — the bonus must be activated in your account within this timeframe, otherwise it expires.

Wagering requirements:

• Level 4: ×15
• Level 5: ×12
• Level 6: ×10
• Level 7: ×8
• Level 8: ×7
• Level 9: ×6
• Level 10: ×5

Win coefficient from the bonus: ×1 (the entire profit is available)

When is the cashback awarded?

• Cashback is awarded automatically every Friday (the bonus can be credited anytime between 00:00 and 12:00).
• Calculation period: 7 days (deposits made from Friday 00:00 UTC to Thursday 23:59 UTC are taken into account).
• The bonus is credited to the “Gifts” section in your account https://million.ro/account/bonuses?locale=ro

Why did my winnings disappear after completing the bonus wagering?

This can happen for several reasons:

• You requested a withdrawal before meeting the wagering requirements — in this case, the bonus and bonus balance are cancelled.
• The bonus conditions were applied — for example, the maximum win coefficient or the maximum withdrawal limit.

Important! These conditions are always stated in the description of each bonus — to avoid issues, please read the bonus terms before activating it.

1. License and Regulation

Million Casino operates under license L1234008W001473, issued by the National Gambling Office (ONJN) in Romania, confirming legality and compliance with strict standards.

2. Responsible Gaming Principles

The platform ensures compliance with legislation and ONJN recommendations, including user protection measures:

• prohibition of play for persons under 18 years of age (including document checks),
• deposit limits,
• reminders of time spent playing (reality check),
• the possibility of self-exclusion or taking a break from the game.

Confidentiality and protection from the site

Yes, having a valid ONJN license obliges the operator to adhere to strict data protection and privacy standards.

User recommendations

Million recommends using strong passwords, not disclosing your login and card details to third parties, and storing them in a secure place. Do not leave your account logged in on a device if it can be used by someone else, especially if children and persons under 18 have access to the device!

Important! You are directly responsible for access to personal data such as bank accounts, cards, login and password, device! Please be cautious with your personal data and access.

Verified payment methods

Million supports payments via Visa, Mastercard, OKTO.Cash, Paysafecard.

Payment security

Payments through Visa and Mastercard are considered standardly secure, with payment confirmation via 3DS verification.

Licensing and legitimacy

The overall payment infrastructure complies with Romanian legislation and the ONJN license.

Million Casino provides tools to protect players and suggests the following:

1. Immediately change your password in the profile settings. Important! When changing your password, you will be automatically logged out from other devices if you were logged in on multiple devices.
2. Contact support and request a temporary account block due to suspected hacking: write to [email protected] — but note, the response time to an email can take up to 24 hours.
3. Check account activity – review your bet history, deposits, and withdrawals, and if necessary, report this to support.
4. Review security settings: ensure a strong password is used and no one else has access.

Yes — you have the ability to set personal deposit limits yourself:

• You can set daily, weekly, and monthly deposit limits through your account at https://million.ro/account/deposit_limits?locale=ro
• Setting a limit takes effect immediately, but if you want to increase an existing limit, it will require at least 48 hours for the changes to take effect.
• The set limits are valid exclusively during the selected period, after which they automatically expire (e.g., a daily limit will be active for 24 hours from the moment of setting, a weekly limit — only for 7 days from application, etc.).

Also, the platform automatically displays game time reminders — special messages every 60 minutes, so you can track the duration of your gaming session.

If you are concerned about a possible gambling addiction — you are not alone, and there are resources that can help:

• Free hotline "JOC RESPONSABIL": 0800.800.099 — 24/7 opportunity to talk to a psychologist.
• Live chat is also available on the website jocresponsabil.ro — for immediate support.

Recommended external resources:

• centrularmonia.ro (addiction treatment packages)
• themind.ro (psychological help)
• castlecraig.ro (rehabilitation for gambling addiction)

If the website does not load, try the following solutions:

• Check your internet connection — especially important when working with live games.
• Try opening the site in a different browser or refresh the page.
• The problem might be temporary — such cases often resolve themselves after some time. We recommend waiting up to 15 minutes.
• If the site still doesn't work, contact support — via the live chat in your account or by email: [email protected]

Million Casino is optimized for convenient use on both desktops and mobile devices:

• The site works on popular modern browsers (Chrome, Firefox, Safari, etc.).
• Users can launch games on smartphones and tablets — the mobile version is fully adaptive and supports both slots and demo mode.

At the moment, there is no mobile app, but the team is working on its development. This means that for now you can use the site via a mobile browser.

To not miss out on profitable offers and new promotions:

• Subscribe to Million Casino's official channels on social networks and messengers — Facebook, WhatsApp, Telegram.
• Be sure to activate the subscription to promo messages in your account — this is required to receive no-deposit bonuses and other promotions, including cashback! https://million.ro/account/subscribe?locale=ro
• Watch the promotions page on the website — it is regularly updated and contains all current offers.

Million Casino offers two main channels of communication:

• Live Chat: the fastest way to get help. Accessible via the icon in the lower right corner of the website or inside your account. You can find a lot of information in the bot, and if necessary — switch to a live operator. For information on popular topics and questions, we also recommend using the Knowledge Base available when clicking the chat icon.
• Email: send a letter to [email protected], detailing your situation. This is convenient for questions requiring detailed description or attachments (screenshots, etc.).

Support agents (operators) work daily from 08:00 to 22:00.

VIP account managers work from Monday to Friday from 13:00 to 21:00 (except holidays).

Live chat with AI assistant is available 24/7, around the clock. Please note! For your convenience, the chat bots are configured with wide functionality for creating immediate tickets if you encounter difficulties (e.g., "game error", "deposit not credited", etc.). You will find these options using the convenient navigation through the suggested buttons.

Email also works 24/7, but responses typically arrive within 24 hours.